March 2nd, 2020.
Packages are generally dispatched within 1 business day after receipt of payment and are shipped Monday to Friday. They are shipped via Mondial Relay (for Europe) with a tracking number. You can opt for delivery to another address, to a relay point near you.
Shipping costs include preparation and packaging as well as postage. Preparation costs are fixed, while shipping costs vary depending on the country of destination.
We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them.
The dimensions of the boxes are appropriate and your items are properly protected.
If you are still not satisfied with your order, you can return your package (within 14 days of receipt) to Lotza at 14 rue de Segonzac, 16100 Cognac, France.
Upon receipt of the package, you will be refunded within 15 days via the method of payment used for your purchase, provided that the products are in perfect condition and in their original packaging.