General Terms and
Conditions of Sale

March 2nd, 2020.
The site is the property of "lotza.fr" in its entirety, as well as all rights relating thereto. Any reproduction, integral or partial, is systematically subjected to the authorization of the owners. However, the links of the hypertext type towards the site are authorized without specific requests.

By ordering on the Bigcartel platform, you accept the general terms and conditions of sale.

1. Acceptance of Terms and Conditions

The customer acknowledges having read, at the time the order is placed, the special conditions of sale set out on this screen and expressly declares that he accepts them without reservation. The present general conditions of sale govern the contractual relations between "lotza.fr" and its customer, both parties accepting them without reserve.

These general conditions of sale will prevail on all other conditions appearing in any other document, except prior, express and written exemption.

2. Products

Photographs illustrating the products, do not enter into the contractual field. If errors are introduced there, in any case, the responsibility of "lotza.fr" can not be held liable.

3. Order

Automatic recording systems are considered as proof of the nature, content and date of the order. "lotza.fr" confirms the acceptance of his order to the customer at the email address it will have communicated. The sale will be concluded only from the confirmation of the order. "lotza.fr" reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order.

The information stated by the purchaser, at the time of the order taking, engages this one: in the event of error in the wording of the co-ordinates of the recipient, the salesman could not be held responsible for the impossibility in which it could be to deliver the product.

4. Shipping

After order confirmation, "lotza.fr" undertakes to deliver to its carrier, all references ordered by the buyer. This carrier undertakes, him, by contract with "lotza.fr" to deliver the order to the address of the buyer provided by "lotza.fr". In the case of a transport system called "cash on delivery", the customer agrees to pay the carrier or its representative the full amount indicated in the order confirmation.

In addition, for deliveries outside metropolitan France, the customer undertakes to pay all taxes due on the import of products, customs duties, value added tax, and any other taxes due under the laws of the country where the order is received. All orders placed at "lotza.fr" are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of products. "lotza.fr" is released from any legal liability if the payment of taxes was not made by the customer. The possible delays do not give the buyer the right to claim damages.

In case of apparent defects, the buyer has the right to return the goods under the conditions provided in this document. War, riot, fire, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure discharging the seller from its obligation to deliver. The goods always travel at the recipient's own risk. Always check your parcel on arrival.

You have 48 hours to make any reservations to the carrier in case of missing or damaged items. For reasons of availability, an order can be delivered in several times to the customer. The customer then pays for only one delivery. If the customer wants two delivery places, he places two orders, with the related delivery costs.

5. Withdrawal

In accordance with Article L.121-16 and following of the Consumer Code, the consumer has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and request an exchange or refund without penalty, with the exception of the cost of return.

All returns must be sent in their original packaging (bubble wrap and round cardboard tube) in order to protect the product. "lotza.fr" reserves the right to refuse a return if it was not made in good conditions and the product arrives damaged. In this case, an email with a photo is sent to you. The customer can return the product at his own expense.

In case of exercising the right of withdrawal, "lotza.fr" is required to reimburse the sums paid by the customer, free of charge, except for the cost of return. Reimbursement is due within a maximum period of 30 days, as provided for in Article L. 121-20-1 of the Consumer Code.

6. Price

The price is expressed in euros. The price indicated on the product sheets does not include transport. The price indicated in the order confirmation is the final price, expressed all taxes included. This price includes the price of the products, the handling, packaging and conservation costs of the products, the transport and commissioning costs.

7. Payment

The price charged to the customer is the price indicated on the order confirmation sent by "lotza.fr". The price of the products is payable in cash on the day of the effective order. The payment is made by bank card (debit and credit) bearing the CB logo.

Banking transactions are secured by STRIPE solutions, which integrates strong authentication devices, data encryption using SSL, HSTS and AES-256 encryption; and PAYPAL which uses the SSL 128-bit encryption protocol. Stripe is PCI certified. PCI certification is an international security standard that guarantees data security. Stripe benefits from the most recent developments to secure your electronic payments.

At no time "lotza.fr" has access to your banking information.

8. Intellectual and industrial property

The Lotza company and its website "lotza.fr" retains full intellectual property rights to its studies, which may not be communicated, reproduced or executed without its written permission. The client undertakes not to make use of any of these documents that may infringe the company's industrial or intellectual property rights and undertakes not to disclose them.

9. Litigation

This contract is subject to French law. "lotza.fr" can not be held liable for damages of any kind, both material and immaterial or physical, which could result from a malfunction or misuse of products marketed (conciliation, mediation). It is the same for possible modifications of the products resulting from the manufacturers.

The responsibility of "lotza.fr" will be, in any case, limited to the amount of the order and could not be called into question for simple errors or omissions which could have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the purchaser has the possibility, before any legal action, to seek an amicable solution in particular with the assistance of: a professional association of the branch, a consumer association or any other council of his choice.

It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honors its financial commitments to the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution, failing which, the court of Angoulême will be competent.

10. Warranty

In all cases "lotza.fr" could not be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of receipt, the responsibility of "lotza.fr" is systematically limited to the value of the product in question, value at the date of sale and without recourse to the brand or the company producing the product.

In any event, the customer benefits from the legal guarantee of eviction and latent defects (Art.1625 and following of the Civil code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (Art.1641 and following of the Civil Code); if the buyer goes to court, he must do so within a "short time" from the discovery of the hidden defect (Art.1648 of the Civil Code).

11. Legal information

The personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and routing of orders, the establishment of invoices and warranty contracts. Failure to provide this information will result in the non-validation of the order.

In accordance with the law "Informatique et Libertés", the processing of nominative information relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning him, which he can exercise with "lotza.fr".

Moreover, "lotza.fr" undertakes not to communicate, free of charge or with consideration, the coordinates of its customers to a third party.